Data Security and Privacy

Protecting your data and your privacy is a high priority and is very important to us. CirrusLabs adheres to a strict policy for ensuring the security and privacy of your data, in particular, your personally identifiable information (such as full name, address, e-mail address, and/or other identifiable information, collectively such personally identifiable information "Personal Data"). As such, the add-on does not process or store any type of personally identifiable information.

Overview

We provide downloadable product(s) ("Add-ons") for Atlassian Cloud Products, which are installed on the client's IT-systems. Cloud Add-ons can be identified by the "Cloud" category in the corresponding Atlassian Marketplace listing.

Data Management

Data Residency

The cloud version of CirrusInsightsNow.AI add-on stores only minimal data in your Cloud Instance database and it isn't shared across different Atlassian sites. Also, the add-on does not store any data in browsers' cache. Once you close or leave a page with the add-on, the browser loses all data. However, if there is data required for our application to operate, this will be stored in our secure database. Any data stored will be held in East US within Microsoft Azure Data Center.

Data Encryption

The cloud version of http://CirrusInsightsNow.AI add-on uses an encrypted database with data encrypted in transit (using HTTPS) and at rest. Firewalls are in operation between our infrastructure and other services or the internet.

Account removal and data retention

There is nothing to remove since we do not store add-on data. All data generated through the add-on can be deleted from the corresponding Jira software project itself. You can delete your integration settings on the CirrusInsightsNow.AI configurations under Jira Apps.

Third-Party Providers

Our software add-on requires Microsoft Azure to operate effectively. This provider was chosen due to their certifications, reliability, and history of security compliance.

Data Security

Access to Infrastructure

There are strict security procedures and controls in place to restrict access to our infrastructure and databases. Only authorized CirrusLabs' employees from our support and development teams have access to customer data. The data stored are the bare minimum details needed to run the add-on. No personal identifier information is store in the database

Employee Training & Confidentiality

All of our employees are bound by confidentiality agreements as part of their employee contracts and they need to complete data protection and security training on a bi-annual basis.

Security disclosure

If you find a security issue in the add-on, please report it through our Service Desk

In case of security breaches or vulnerabilities in the plugin, we will notify all users by email with actions to be taken.